Privacy Policy

This privacy policy applies to data processed by Mayo Clinic's OR-Stretch web application (OR-Stretch). The changes made to this privacy policy are effective when posted to this webpage address. Your continued use of OR-Stretch means you accept those changes.

Information we collect from or about you

Information you give us. You provide Mayo Clinic with personal data during:

  • Registration, using your name and email address.
  • Baseline survey feedback — your answers are associated with your account.
  • Feedback from surveys emailed to you after a stretching activity — your answers are associated with your account.

Information automatically collected by OR-Stretch. When you use OR-Stretch, data is collected about your usage, such as your settings preferences and the times you use OR-Stretch. A "session cookie" is used, which is a piece of data that stores a "session ID" to associate your actions with your account.

How we use information we collect from or about you

The information we collect is used to improve and optimize OR-Stretch. Each individual's data is combined into one data set and anonymized to study and improve OR-Stretch. Anonymized data is personal data that no longer identifies you, so it may be used for any other purpose and shared with third parties.

How we share information about you

Your personal data may be shared with companies who work on our behalf (processors) to provide and support OR-Stretch.

Pseudonymized data — data that does not directly identify you — may be shared with third parties to improve or optimize OR-Stretch and to enable those third parties to study OR-Stretch's performance.

When personal data is shared with our processors or pseudonymized data with third parties, your data is safeguarded by a data-sharing agreement. Additionally, our data sharing has been reviewed by an Institutional Review Board in accordance with the United States' Health Insurance Portability and Accountability Act Privacy Rule.

Your personal data may be disclosed if required by law or on the "good faith" belief that such sharing is necessary to (a) conform to applicable law or comply with legal process served on us; (b) protect and defend our rights or property, OR-Stretch, or our users; or (c) act to protect the personal safety of our employees and agents, other users of OR-Stretch, or members of the public.

How we secure the information we collect from or about you

To protect the information that we collect through OR-Stretch, a combination of physical, technical and administrative safeguards is used. Even though these precautions are used to safeguard your personal data, we cannot guarantee the security of the networks, systems, servers, devices and databases we operate or that are operated on our behalf.

Users in the European Economic Area (EEA) and Switzerland

The following information applies if you are a resident of the EEA or Switzerland.

  • Purposes of processing and legal basis for processing. Your personal data is processed to provide and optimize OR-Stretch with your consent, and you have the right to withdraw consent at any time.
  • Transfers. Personal data collected may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or processors maintain facilities. We ensure that transfers of personal data to a third country or an international organization are subject to appropriate safeguards.
  • Individual rights. If you are a resident of the EEA or Switzerland, you are entitled to the following rights:
    • The right to access and rectify your data. You have the right to obtain information about the processing of personal data and a copy of your stored personal data. You have the right to request we update your personal data if it is inaccurate or incomplete.
    • The right to request data erasure. You have the right to have your data erased from our systems if the data is no longer necessary for the purpose for which it was collected, or you withdraw consent and no other legal basis for processing exists.
    • The right to restrict our processing. You have the right to restrict our processing if you contest the accuracy of the personal data stored about you, our processing is deemed unlawful and you oppose erasure of your personal data, or we no longer need the data for the purposes for which we collected it, but we must store it to comply with our legal obligations.
    • The right to object. You have the right to object to our processing of personal data for scientific, historical, or statistical research purposes.
    • The right to lodge a complaint. You have the right to file a complaint about our data collection and processing actions with your data protection authority.

Note: To verify your identity, we may require personal information prior to accessing any records containing information about you.


Mayo Privacy Officer

Date effective: October 1, 2018