Rochester, Minnesota




Jennifer L. Ridgeway, Ph.D., is a health services researcher with expertise in qualitative and mixed methods research, formative and process evaluation, and implementation science. She is interested in approaches that appreciate the complexity in health care and use a mix of methods — along with stakeholder engagement — to develop, implement and evaluate interventions that are acceptable, feasible and evidence based.

Focus areas

  • Patient experience of health and patient-centered models of care. Dr. Ridgeway's work includes studies on patient-provider communication, shared decision-making and development of patient-reported outcome measures. She uses qualitative methods with health care teams and patients to ensure that interventions fit their needs and can be integrated into the clinical workflow and patient self-management routines.
  • Multidisciplinary teamwork and technology-enabled models for evidence-based care. Dr. Ridgeway works on evaluations of remote and technology-enabled interventions. She is interested in care models that link multidisciplinary members of care teams across settings, especially connections between community primary care providers and specialists in academic medical centers.
  • Research to address health disparities. Through collaboration, Dr. Ridgeway supports research aimed at fostering equitable health care access, especially in the areas of preventive care and early cancer detection. She is interested in community-engaged and participatory research and evaluation methods, as well as in the role of context in program evaluation.

Significance to patient care

Dr. Ridgeway works collaboratively with clinical and community partners on projects to make care more patient centered, collaborative and equitable. This includes research to help clinicians understand and assess outcomes that matter to patients and research on the ways that clinicians collaborate across specialties and settings so patients get best-evidence care close to home.


Administrative Appointment

  1. Senior Associate Consultant II-Research, Health Care Delivery Research, Kern Center for the Science of Health Care Delivery

Academic Rank

  1. Associate Professor of Health Services Research


  1. Ph.D. - Evaluation Studies University of Minnesota
  2. Post-Master's Certificate - Program Evaluation University of Minnesota
  3. MPP - Advanced Policy Analysis Methods University of Minnesota
  4. Post-Bacc - Policy Issues on Work and Pay University of Minnesota
  5. BA - Political Science Minnesota State University Moorhead

Clinical Studies

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