Asking Questions: The Definitive Guide to Questionnaire Design –-
For Market Research, Political Polls, and Social and Health Questionnaires.
Norman Bradburn, Seymour Sudman, and Brain Wansink. Revised edition. Jossey-Bass.
[H-62-.B63-2004]
Assessing Satisfaction in Health and Long-Term Care: Practical Approaches
to Hearing the Voices of Customers. Robert Applebaum. Springer. [RA-399-.A1-A875-2000]
Consumer Satisfaction in Medical Practice. Paul Sommers. Haworth
Press. [R-727.3-.S66-1999]
Specific Chapter: 9) How to Design and Apply Surveys
of Consumer Satisfaction.
An Introduction to Survey Research, Polling, and Data Analysis.
Herbert F. Weisberg, Jon A. Krosnick, and Bruce D. Bowen. Sage Publications.
[HN-29-.W3994-1996]
Designing and Analysing Questionnaires and Surveys: A Manual for Health
Professionals and Administrators. Chris J. Jackson and Adrian Furnham.
Whurr Publishers Ltd. [RA-408.5-.J33-2000x]
Designing and Conducting Health Surveys: A Comprehensive Guide.
Lu Ann Aday. Jossey-Bass. [RA-408.5-.A33-1996]
Designing and Conducting Survey Research: A Comprehensive Guide.
Louis M. Rea and Richard A. Parker. Jossey-Bass. [HA-31.2-.R43-1997]
Designing and Using Organizational Surveys: A Seven-Step Process.
Allan H. Church and Janine Waclawski. [HF-5549.5-.A83-C483-2001]
Evaluation in Organizations: A Systematic Approach to Enhancing Learning,
Performance, and Change. Darlene Russ-Eft and Hallie Preskill. Perseus
Publishing. [HD-58.9-.R87-2001x]
Getting the Most Out of Web-Based Surveys. David Ward. American
Library Association. 2000. [Z-678.85-.W37-2000]
How to Design, Implement, and Interpret an Employee Survey. John
H. McConnell. AMACOM. [HF-5549.5-.A83-M386-2003]
Improving Organizational Surveys: New Directions, Methods, and Applications.
Paul Rosenfeld, et. al., editors. Sage Publications. [HF-5549.9-.A83-I45-1993]
Mail and Internet Surveys: The Tailored Design Method. Don Dillman.
John Wiley & Sons. [HM-538-.D55-2000]
Measuring and Improving Patient Satisfaction. Patrick Shelton.
Aspen. [RA-399-.A1-S47-2000]
Measuring and Managing Patient Satisfaction. Steven R. Steiber
and William J. Krowinski. American Hospital Publishing. [RA-399-.A1-S74-1996]
Measuring Patient Satisfaction for Improved Patient Services. Stephen
Strasser and Rose Marie Davis. American College of Healthcare Executives.
[RA-399-.A1-S77-1991]
Measuring the Impact of Training. Pamela Wade. Richard Chang Associates.
[HF-5549.5-.T7-W315-1994]
The Psychology of Survey Response. Roger Tourangeau, Lance Rips,
and Kenneth Rasinski. Cambridge University Press. [HN-29-.T68-2000]
Questionnaires: Design and Use. Douglas R. Berdie and John F. Anderson.
Scarecrow Press. [BF-39-.B445-1974]
Satisfaction Surveys in Long-Term Care. Springer. [RA-997-.S248-2000]
The Survey Kit. Arlene Fink. Sage. [HN-29-.S724-1995-v.1]
Journal Articles
Getting Feedback You Can Depend On. C. Garvey. HR Magazine. 48(3):
80-84, 2003 Mar.
The Female Sexuality Questionnaire: Instrument Development. W.
Holmes, D. Clemmens, and R. Froman. Journal of Nursing Measurement. 8(1):
87-99, 2000 Summer.
The Design and Execution of Social Surveys. B. Kelly and A. Long.
Nurse Researcher. 8(2): 69-83, 2000.
Evaluation of the Impact of a Pre-Visit Questionnaire for Addressing
Cancer Patients' Information Needs. JS Kutner, K. Foehner, and JF
Steiner. Journal of Cancer Education. 14(4): 248-253, 1999 Winter.
Obstetrical Care and Patient Loyalty: Using Satisfaction vs. Quality
to Measure Performance of a Critical Health Service. James Peltier,
Thomas Boyt, and John Schibrowsky. Marketing Health Services. 19(3): 5-12,
1999 Fall.
How Valid and Reliable Are Patient Satisfaction Data? J. Sitzia.
International Journal for Quality in Health Care. 11(4), 319-328, 1999
Aug.
Fundamental Issues in Questionnaire Design. P. Murray. Accident
& Emergency Nursing. 7(3): 148-153, 1999 Jul.
Patient's perspective. How to choose a patient survey system.
RG Carey. Joint Commission Journal on Quality Improvement. 25(1):20-5,
1999 Jan.
A comprehensive assessment of satisfaction with care for cancer patients.
A Bredart. Supportive Care in Cancer. 6(6):518-23, 1998 Nov.
Patient satisfaction: the survey says... TA Roth. Nursing Case
Management. 3(5):184-91, 1998 Sep-Oct.
Calling all patients. DM Haskell. Nursing Management. 29(9):39-40,
1998 Sep.
Comparing and selecting patient satisfaction questionnaires. DM
Trandel-Kornechuk. Medical Group Management Journal. 45(3):66-8, 70, 72-7,
1998 May-Jun.
Refinement of the questionnaire 'quality of care from the patient's
perspective' using structural equation modelling. G Larsson. Scandinavian
Journal of Caring Sciences. 12(2):111-8, 1998.
Tips on developing patient satisfaction survey. S Kearney. Or-Manager.
13(2):26-7, 1997 Feb.
Changing priorities for improvement: the impact of low response rates
in patient satisfaction. WM Barkley. Joint Commission Journal on Quality
Improvement. 22(6):427-33, 1996 Jun.
Quality Q & A. Developing patient questionnaires. E Green.
Nursing Quality Connection. 5(3):31, 35, 1995 Nov-Dec.
Measuring patient satisfaction: a case study... data collection instrument
entitled the Picker-Commonwealth Survey on Patient-Centered Care.
ME Ryan. Journal of Nursing Care Quality. 9(2):44-53, 1995 Jan.
Evaluating a patient satisfaction survey for maximum benefit.
VT Dull. Joint Commission Journal on Quality Improvement. 20(8):444-53,
1994 Aug.
Web Sites
The Leadership Factor:
Leaders in Satisfaction Measurement
Patient Satisfaction
Questionnaire (PSQ-18) [Rand Health]
Patient Satisfaction
Survey [Regional Orthopaedic Health Care]
The list of resources on this page is not intended to be complete or
comprehensive. The selected resources included are representative of the
subject area covered and are an excellent starting point for further research.
Additional print and electronic information can be found by conducting
your own literature search, consulting other library collections, or contacting
a professional librarian/informationist for assistance. Please check with
your local library to determine availability of these resources and local
library access to national interlibrary loan networks for resources not
owned locally. The list of resources is updated regularly as new resources
are identified by the Mayo Clinic Libraries, Mayo Clinic College of Medicine.
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