Order Mayo Memorabilia

The Mayo Clinic Alumni Association offers its members a broad selection of high quality Mayo memorabilia. These beautiful items make perfect gifts and are a great way to show your pride in being an alum of Mayo Clinic.

View the pdf brochure and make your selections.

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations reveals for the first time how this complex service organization fosters a culture that exceeds customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explore the invaluable lessons that Mayo Clinic's success gives to managers and service providers of all industries, showing how it:

• Implements and maintains its strategy
• Adheres to its management system
• Executes its care model
• Embraces new knowledge

"This book reads like a thriller taking you into the heart of a great organization and peeling off, layer by layer, the secrets of creating incomparable performance for your customers and your partners. It should be read by everyone in business."

-Philip Kitler, Ph.D., S.C. Johnson & Son Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern University

"A landmark. Through deep study, respectful listening, and eloquent reporting, the authors connect 'service success' to the very core of healthcare's mission and to the very soul of the healthcare workforce."

-Donald M. Berwick, M.D., MPP, President and CEO, Institute for Healthcare Improvement

To place your order for this publication, please contact us.

To order memorabilia, print, complete, mail or fax the order form to the Mayo Clinic Alumni Center.

Mayo Clinic Alumni Center
Mayo Memorabilia
Siebens Building 533
200 First Street SW
Rochester, MN 55905
 
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Fax your order to: (507) 538-7442

If you have questions about placing an order, please call (507) 284-2317.

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