• Veronique L. Roger, M.D.
    • Director
    • Center for the Science of Health Care Delivery

Veronique L. Roger, M.D.: I'm Veronique Roger. I'm the medical director of the Mayo Clinic Center for the Science of Health Care Delivery. Well, health care delivery science is a relatively complex terminology to just indicate what needs to be done about health care in the United States, in the world, nowadays. I think anybody who's been either a provider or a patient, or sometimes a combination of both, recognizes that health care is really increasing in complexity, that there are lots of moving pieces that need to be factored in to provide the ideal care to a patient at the time that he or she needs it and to ensure the continuity of care over a life span.

This complexity really comes from ... progress has definitely been made in health care. We have more diagnostic tools, we have more blood tests, we have more treatment available, so because of that there is increased complexity in deciding which pieces of the puzzle need to be brought to bear at what point in time. And the science of health care delivery is the analysis of these care patterns to determine what produces the highest value, and the value has to be for the patient. Nobody is ever going to be able to do any task of any magnitude alone and in isolation, so collaborations are key. Mayo Clinic is a leader in health care, is a recognized leader in health care, and has been since the creation of this institution, but as we understand the complexity of health care today and want to harness all the possible resources that can be brought to bear to optimizing it, then you realize that we need to identify people who can walk that journey with us. And who are these people? They are people who, or institutions or organizations who, have technologies that we may not have right now or who are eager to apply knowledge that they have within those technologies with the patient populations that we have, that are eager to partner with Mayo Clinic, and these collaborations are essential. Partnering with the activity of the center can be done for many reasons. I think the number one reason I would identify would be to partner with the center on its journey to optimize the care that we deliver. To make a difference. To impact, in a far-reaching way, patient care in the United States and in the world.

Building on Mayo Clinic's more than 100 years of experience in applying scientific and engineering principles to health care delivery, the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery is transforming the way that patients everywhere receive and experience health care.

The center is highly focused on the "science" aspect of care delivery — not simply on anecdotal evidence. Combining data analysis, health care engineering principles and health care delivery research, the center puts its theories, models and methods through the scientific rigor necessary to determine if they can improve patient care, outcomes and cost.

The center is made up of five major programs: Value Analysis, Health Care Delivery Research, Health Care Systems Engineering, Population Health Science and Surgical Outcomes. Each program plays a role in the center's quest to improve patient care while working to contain costs.

The foundation of the center's work is an unwavering commitment to putting patients' needs first. Every project is inspired by real-world challenges experienced by patients at Mayo Clinic and elsewhere.

As the center identifies innovative ways to improve health care delivery and puts them into practice, patients will benefit from more accessible, affordable care tailored to their particular needs.

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