Patient-Centered Outcomes Program

The Patient-Centered Outcomes Program is developing, studying, testing, implementing and ultimately sharing new models of patient-centered health care delivery.

Through practice, study and research, the program finds ways to improve patient care at an individual level and integrate clinical practice with the patient's community, all in order to create positive patient outcomes.

These efforts focus on the entire patient journey — not a single disease, test or treatment. Topics studied include:

  • Health care access, use, disparities and adherence
  • Comparative effectiveness
  • Quality of care
  • The impact of policies on clinical practice (and vice versa)
  • Patient-reported outcomes and their impact on the overall patient care experience

Research in the Patient-Centered Outcomes Program's four focus areas will result not only in new insights, but also in their translation into new models of affordable, effective, patient-centered health care.

Areas of focus

Knowledge synthesis

Knowledge synthesis involves summarizing the available evidence on a particular topic, which greatly strengthens Mayo's ability to develop clinical guidelines based on evidence and best practices.

The Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery offers this service to Mayo's clinical practice to:

  • Ensure that resources are not wasted pursuing questions that have already been answered elsewhere
  • Identify gaps in knowledge or implementation that Mayo can fill

Practice interventions

The work of the program's Practice Intervention Core centers on the way patient-centered health care is delivered and maintained at the point of care. This is done through the generation of evidence-based health care and its translation into practice through the design, evaluation, implementation and sustainability of patient-centered interventions and their impact on patient-important outcomes.

Today, such work takes place through the development, evaluation and implementation of shared decision-making initiatives, specifically decision aids for use by clinicians and their patients during visits. These decision aids are novel, effective, patient-centered, translational tools that can help patients and their clinicians identify and implement the kind of treatment that best fits the patient's values, preferences and goals — a true path to high-quality health care.

Behavioral and social science research

Behavioral and social science methods, including patient-reported outcomes, survey research and qualitative research, help the program:

  • Understand patient-centered health care
  • Measure how such care is accessed, delivered and experienced
  • Study factors that enable or hinder the incorporation of innovations into routine clinical practice

The program currently supports a patient-reported outcomes project as part of the Southeast Minnesota Beacon Community.

Practice and policy analysis

To better understand how to create and measure value in health care, the Patient-Centered Outcomes Program is modeling health care practices and policies while also evaluating their impact on patients, health care professionals, practices and systems.

Among other projects, the program today supports the High Value Healthcare Collaborative, part of the center's Value Analysis Program. Practice and policy analysis also is used to add evaluation rigor to the other areas within the Patient-Centered Outcomes Program.


Joan M. Griffin, Ph.D.

Andrea L. Cheville, M.D.