About the Center


Veronique L. Roger, M.D.

  • Director
  • Center for the Science of Health Care Delivery
  • Veronique L. Roger, M.D.: I'm Veronique Roger. I'm the medical director of the Mayo Clinic Center for the Science of Health Care Delivery. Well, health care delivery science is a relatively complex terminology to just indicate what needs to be done about health care in the United States, in the world, nowadays. I think anybody who's been either a provider or a patient, or sometimes a combination of both, recognizes that health care is really increasing in complexity, that there are lots of moving pieces that need to be factored in to provide the ideal care to a patient at the time that he or she needs it and to ensure the continuity of care over a life span.

    This complexity really comes from ... progress has definitely been made in health care. We have more diagnostic tools, we have more blood tests, we have more treatment available, so because of that there is increased complexity in deciding which pieces of the puzzle need to be brought to bear at what point in time. And the science of health care delivery is the analysis of these care patterns to determine what produces the highest value, and the value has to be for the patient. Nobody is ever going to be able to do any task of any magnitude alone and in isolation, so collaborations are key. Mayo Clinic is a leader in health care, is a recognized leader in health care, and has been since the creation of this institution, but as we understand the complexity of health care today and want to harness all the possible resources that can be brought to bear to optimizing it, then you realize that we need to identify people who can walk that journey with us. And who are these people? They are people who, or institutions or organizations who, have technologies that we may not have right now or who are eager to apply knowledge that they have within those technologies with the patient populations that we have, that are eager to partner with Mayo Clinic, and these collaborations are essential. Partnering with the activity of the center can be done for many reasons. I think the number one reason I would identify would be to partner with the center on its journey to optimize the care that we deliver. To make a difference. To impact, in a far-reaching way, patient care in the United States and in the world.

    Building on Mayo Clinic's more than 100 years of experience in applying scientific and engineering principles to health care delivery, the Mayo Clinic Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery is transforming the way that patients everywhere receive and experience health care.

    The center is highly focused on the "science" aspect of care delivery — not simply on anecdotal evidence. Combining data analysis, health care engineering principles and advanced modeling, the center rigorously tests theories, models and methods to determine if they can improve patient care, outcomes and cost.

    Led by Veronique L. Roger, M.D., a cardiologist and epidemiologist at Mayo Clinic in Rochester, Minnesota, the center brings together and expands Mayo's already extensive efforts in health care delivery research; systems engineering; and value, quality and policy analysis.

    Scientific programs

    The Mayo Clinic Kern Center for the Science of Health Care Delivery is made up of four research programs designed to improve patient care while lowering costs: the Care Experience Program, the Health Care Systems Engineering Program, the Population Health Science Program and the Surgical Outcomes Program.

    Infrastructure services

    The center is home to the Office of Health Care Practice and Policy, a focused resource for Mayo Clinic to leverage its unique assets in value and quality measurement, risk adjustment, economic analyses, and alternative payment models to inform the national conversation on health care reform.

    In addition, overarching services link the center and other Mayo researchers to research-enhancing resources, including knowledge synthesis, economic evaluation and clinical informatics.

    Further, the center's education program works to advance the understanding and application of health care delivery science within Mayo Clinic and beyond. It seeks to nurture health care delivery scientists who conduct research that propels innovation in clinical practice.

    Mayo's unique depth and breadth of resources and history

    Making the Mayo Clinic Kern Center for the Science of Health Care Delivery particularly unique is its ability to draw on the broad resources and expertise across Mayo Clinic to translate ideas and findings into real-world applications.

    With Mayo's culture of teamwork and collaboration, new models of health care delivery move from the earliest stages of research and discovery, through rigorous testing and refinement, and into routine patient care more rapidly than anywhere else.

    The center builds on Mayo's strong history of taking a scientific approach to health care delivery. Since the early 1900s, Mayo Clinic has been finding innovative ways to make medical practice more efficient and effective.

    Dr. Henry S. Plummer, one of Mayo's first doctors, is credited with developing several concepts that today are commonplace at medical facilities around the world, such as a single, unified medical record for each patient.

    Within the center, every project is inspired by real-world challenges experienced by patients at Mayo Clinic and elsewhere. The foundation of the center's work is an unwavering commitment to creating a high-quality, affordable, seamless patient experience.