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Patient Referrals

Mayo Clinic is committed to responding to all alumni patient referrals in an efficient, timely manner. Alumni who wish to refer a patient from their practices should identify themselves as an alumnus or alumna when making the referral. This will ensure that your request receives priority attention.

Alumni patient referrals are important to Mayo Clinic, and improvements to the referral process are continually being made in an effort to better support your request and your practice. Alumni satisfaction with the appointment process is monitored for ease and convenience. We encourage your feedback.

Tips for referring a patient

Please keep the following in mind as you consider making a patient referral:

  • Patients with back pain must meet Mayo Clinic triage criteria for an appointment. This triage will occur during the phone call. If the patient does not meet Mayo triage criteria for an appointment, alumni may request to be connected to a Mayo physician for more information.
  • Patients with unsolvable, lingering chronic pain (longer than six months) are often not pleased with a referral to Mayo — or their referring physician — when no help can be offered.
  • Patients with chronic pain or those seeking a second opinion should be prepared ahead of time that there may be no further treatment options.

Refer a patient

Please contact the appropriate Mayo Clinic campus:

  • Mayo Clinic in Rochester, Minn.
    • 800-533-1564 (toll-free)
    • 507-266-5770
  • Mayo Clinic in Phoenix/Scottsdale, Ariz.
    • 866-629-6362 (toll-free)
    • 480-301-6539
  • Mayo Clinic in Jacksonville, Fla.
    • 800-634-1417 (toll-free)
    • 904-953-2934

When making a referral, please have the following patient information available:

  • Patient's given (legal) name; if female, maiden name (if available)
  • Birth date
  • Mailing address
  • Name of insurance provider and type of plan (HMO or PPO)
  • Whether the reason for referral is related to litigation, a motor vehicle accident, workers' compensation or other liability
  • National Provider Identifier (NPI) or Unique Physician Identification Number (UPIN) of the referring physician
  • Diagnostic information (symptoms, tests performed and duration of patient's medical concern)


If you have questions or concerns about the referral process, please contact:

  • Brenda Clarey
  • Supervisor, Referring Provider Appointment Office
  • 507-538-0425
  • Oct 26, 2011
  • ART720553