The ABCs of Effective Feedback: A Guide for Caring Professionals.
Thomas J. Campbell and Irwin M. Rubin. Jossey-Bass. 1998.
Absolute Honesty: Building a Corporate Culture That Values Straight
Talk and Rewards Integrity. Larry Johnson and Bob Phillips. AMACOM. 2003.
Action Tools for Effective Managers: A Guide for Solving Day-to-Day
Problems on the Job. Margaret Mary Gootnick and David Gootnick. AMACOM. 2000.
Are You Communicating?: You Can't Manage Without It. Donald Walton.
McGraw-Hill. 1989.
The Argument Culture: Moving from Debate to Dialogue. Deborah
Tannen. Random House. 1998.
The Art of Giving and Receiving Feedback. American Media Publishing. 1996.
Bad News, Good News: Conversational Order in Everyday Talk and Clinical
Settings. Douglas W. Maynard. The University of Chicago Press. 2003.
Becoming Influential: A Guide for Nurses. Eleanor J. Sullivan.
Pearson Education. 2004.
Best Practices: Communicating Effectively: Write, Speak, and Present with Authority. Garry Kranz. Collins. 2007.
Better Communication for Better Care: Mastering Physician-Administrator Collaboration. Kenneth H. Cohn. Health Administration Press. 2005.
Beyond Persuasion: The Healthcare Manager's Guide to Strategic Communication.
Patricia J. Parsons. Health Administration Press. 2001.
Brag!: The Art of Tooting Your Own Horn Without Blowing It.
Peggy Klaus. Warner Business Books. 2004.
The Breakdown of Hierarchy: Communicating in the Evolving Workplace.
Eugene Marlow and Patricia O'Connor Wilson. Butterworth-Heinemann. 1997.
Breaking the Barrier to Upward Communication: Strategies and Skills
for Employees, Managers, and HR Specialists. Thad Green and Jay Knippen.
Quorum Books. 1999.
Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy.
Ann Marie Sabath. Career Press. 2002.
Business Speak: Using the Gentle Art of Verbal Persuasion to Get What
You Want at Work. Suzette Haden Elgin. McGraw-Hill, Inc. 1995.
Calling the Circle: The First and Future Culture. Christina Baldwin.
Bantam Books. 1998.
Changing Minds: The Art and Science of Changing Our Own and Other
People's Minds. Howard Gardner. Harvard Business School Press. 2004.
Choosing Civility: The Twenty-Five Rules of Considerate Conduct.
P. M. Forni. St. Martin's Press. 2002.
Cockpit Resource Management. Edited by Earl L. Weiner, Barbara
G. Kanki, and Robert L. Helmreich. Academic Press. 1993.
Collaborate for Success!: Breakthrough Strategies for Engaging Physicians, Nurses, and Hospital Executives. Kenneth H. Cohn. Health Administration Press. 2007.
Communication and the Care of People with Dementia. John Killick
and Kate Allan. Open University Press. 2001.
Communicating at Work: Improve Your Speaking, Listening, Presentation,
and Correspondence Skills to Get More Done and Get What You Want at Work.
Tony Alessandra and Phil Hunsaker. Simon & Schuster. 1993.
Communicating Comfortably: Your Guide to Overcoming Speaking and Writing
Anxieties. Linda K. Fuller and Lilless McPherson Shilling. Human Resource
Development Press, Inc. 1990.
Communicating Public Health Information Effectively: A Guide for Practitioners.
Edited by David E. Nelson, Ross C. Brownson, Patrick L. Remington, and
Claudia Parvanta. American Public Health Association. 2002.
Communication for Nurses: Talking with Patients. Lisa Kennedy
Sheldon. SLACK. 2004.
Communication in Health Care: A Skill-Based Approach. Butterworth/Heinemann. 1997.
Communication in Nursing. Julia Balzer Riley. Mosby Elsevier. 2008.
Communication in the Nursing Context. Jean C. Bradley and Mark
A. Edinberg. Appleton & Lange. 1990.
Communication Miracles at Work: Effective Tools and Tips for Getting
the Most From Your Work Relationship. Matthew Gilbert. Conari Press. 2002.
Communication Skills for Doctors. Peter Maguire. Arnold. 2000.
Communication Skills for the Health Care Professional: Concepts and
Techniques. Gwen Van Servellen. Aspen Publications. 1997.
Communication Skills for Working With Elders. Barbara Bender Dreher.
Springer. 2001.
Communication: The Key to the Therapeutic Relationship. Pamela
McHugh Schuster. F.A. Davis. 2000.
Communications in Nursing: Communicating Assertively and Responsibly
in Nursing; A Guidebook.. Susan Smith. Mosby-Year Book. 1996.
The Conflict and Communication Acitivity Book. Bill Withers and Keami D. Lewis. 2003.
The Courageous Messenger: How to Successfully Speak Up at Work.
Jossey-Bass Publishers. 1996.
Crisis Communications in Healthcare: Managing Difficult Times Effectively.
Society for Healthcare Strategy and Market Development of the American
Hospital Association. 2002.
Crucial Conversations: Tools for Resolving Broken Promises,
Violated Expectations, and Bad Behavior. Edited by Kerry Paterson,
Joseph Grenny, Ron McMillan, and Al Switzler. McGraw-Hill. 2005.
Crucial Conversations: Tools for Talking When Stakes Are High.
Edited by Kenny Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
McGraw-Hill. 2002.
The Dance of Connection: How to Talk to Someone When You're Mad, Hurt,
Scared, Frustrated, Insulted, Betrayed, or Desperate. Harriet Lerner.
HarperCollins. 2001.
Dialogue: Rediscover the Transforming Power of Conversation. Linda
Ellinor and Glenna Gerard. John Wiley & Sons. 1998.
Dialogue and the Art of Thinking Together: A Pioneering Approach to
Communicating in Business and in Life. William Issacs. Currency. 1999.
Dictionary of Symbols: An Illustrated Guide to Traditional Images,
Icons, and Emblems. Jack Tresidder. Chronicle Books. 1998.
Difficult Conversations in Medicine. Edited by Elisabeth
Macdonald. Oxford University Press. 2004.
Difficult Conversations: How to Discuss What Matters Most. Douglas
Stone, et.al. Viking. 1999.
E-Writing: 21st-Century Tools for Effective Communication. Dianna
Booher. Pocket Books. 2001.
Effective Communication in Multicultural Health Care Settings.
Gary L. Kreps and Elizabeth N. Kunimoto. SAGE Publications, Inc. 1994.
Effective Small Group Communication. Ernest Bormann and Nancy
Bormann. Burgess Publishing. 1988.
Emotional Intelligence At Work. Hendrie Weisinger. Jossey-Bass. 1998.
End-of-Life Communication in the ICU: A Global Perspective. Edited by David W. Crippen. Springer. 2008.
Essential Communication Skills for Nursing. Philippa Sully
and Joan Dallas. Elsevier Mosby. 2004.
Facilitation Skills for Team Leaders. Donald Hackett and Charles
L. Martin. CRISP Publications. 1993.
Feedback is a Gift: As Managers We Learn How to Give Feedback, To Achieve
Our Full Potential as Leaders We Need to Learn How to Ask for Feedback.
Stephen C. Lundin. ChartHouse International, 1999.
Feedback Toolkit: 16 Tools for Better Communication in the Workplace.
Rick Maurer. Productivity Press. 1994.
Fierce Conversations: Achieving Success at Work & in Life,
One Conversation at a Time. Susan Scott. Berkley Books. 2004.
Final Conversations: Helping the Living and the Dying Talk to Each Other. Maureen P. Keeley and Julie M. Yingling. VanderWyk & Burnham. 2007.
The First Five Minutes: How to Make a Great First Impression in Any
Business Situation. Mary Mitchell with John Corr. John Wiley &
Sons. 1998.
The Four Things that Matter Most: A Book About Living.
Ira Byock. Free Press. 2004.
From Silence to Voice: What Nurses Know and Must Communicate to the
Public. Bernice Buresh and Suzanne Gordon. IRL Press/Cornell University Press. 2006.
Genderflex: Men & Women Speaking Each Other's Language at Work.
Judith C.Tingley. AMACOM/ American Management Association. 1994.
Genderspeak: Men, Women, and the Gentle Art of Verbal Self-Defense.
Suzette Haden Elgin. John Wiley & Sons, Inc. 1993.
Generating Buy-In: Mastering the Language of Leadership. Mark
S. Walton. American Management Association. 2004.
The Gentle Art of Verbal Self-Defense at Work. Suzette Haden Elgin.
Prentice Hall. 2000.
Get Weird: 101 Innovative Ways to Make Your Company a Great Place
to Work. John Putzier. AMACOM. 2001.
Giving Feedback : Expert Solutions to Everyday Challenges. Harvard Business School Press. 2006.
Great Communication Secrets of Great Leaders. John Baldoni. McGraw-Hill. 2003.
Harvard Business Essentials. Business Communication. Harvard Business
School Press. 2003.
Harvard Business Essentials. Power, Influence, and Persuasion: Sell Your Ideas and Make Things Happen. Harvard Business School Press. 2005.
Harvard Business Review on Effective Communication. Harvard Business School Press. 1999.
The Healing Art of Storytelling: A Sacred Journey of Personal Discovery.
Richard Stone. Hyperion. 1996.
Healing Conversations: What to Say When You Don't Know What to Say.
Nance Guilmartin. Jossey-Bass. 2002.
Health Communication: From Theory to Practice. Renata Schiavo. Jossey-Bass. 2007.
Health Communication in the 21st Century. Kevin B. Wright, et al. Blackwell Pub. 2008.
Health Communications: A Multicultural Perspective. Edited by
Snehendu B. Kar and Rina Alcalay with Shana Alex. Sage. 2001.
Health Professional and Patient Interaction. Ruth Purtilo and Amy Haddad. W. B. Saunders. 2002.
Horse Sense for People. Monty Roberts. Viking. 2001.
How the Way We Talk Can Change the Way We Work: Seven Languages for
Transformation. Robert Kegan and Lisa Laskow Lahey. Jossey-Bass. 2001.
How to Argue and Win Every Time: At Home, At Work, In Court, Everywhere,
Every Day. Gerry Spence. St. Martin's Press. 1995.
How to Disagree Without Being Disagreeable. Suzette Haden Elgin.
John Wiley & Sons. 1997.
How to Say It at Work. Jack Griffin. Prentice Hall Press. 1998.
How to Say It for Women: Communicating with Confidence and Power Using
the Language of Success. Phyllis Mindell. Prentice Hall Press. 2001.
How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships. Leil Lowndes. Contemporary Books. 2003.
How to Work a Room: Learn the Strategies of Savvy Socializing--For
Business and Personal Success. Susan Roane. Warner Books. 1998.
How to Work for an Idiot: Survive & Thrive...Without Killing Your
Boss. John Hoover. Career Press. 2004.
I Don't Have to Make Everything All Better. Gary & Joy Lundberg.
Viking. 1999.
I'm Sorry to Hear That: Real Life Responses to Patients' 101 Most Common Complaints about Health Care. Susan Keane Baker and Leslie Bank. RL Solutions. 2006.
If It's Broken, You Can Fix It: Overcoming Dysfunction on the Workplace.
Tom E. Jones. AMACOM. 1999.
Improving Peer Relationships: Achieving Results Informally. Norman
C. Hill. Crisp. 1996.
Improving Therapeutic Communication: A Guide for Developing Effective
Techniques. D. Corydon Hammond, Dean H. Hepworth, and Veon G. Smith.
Jossey-Bass . 2002.
In a Blink: Awareness, Assessment, and Adapting to Patient Communication Needs. Michael S. Woods. Joint Commission Resources. 2007.
Influencing with Integrity: Management Skills for Communication and
Negotiation. Genie Z. Laborde. Syntony Publishing. 1987.
Interpersonal Communication in Nursing; An Interactionist Approach.
Appleton-Century-Crofts. 1984.
Interpersonal Communication in Nursing: Theory and Practice. 2nd
edition. Roger B. Ellis, Bob Gates, and Neil Kenworthy. Churchill Livingstone. 2003.
Intercultural Competence: Interpersonal Communication Across Cultures.
Myron W. Lustig and Jolene Koester. Addison Wesley Longman. 1999.
Interpersonal Relationships: Professional Communication Skills for
Nurses. Elizabeth Arnold and Kathleen Underman Boggs. Saunders Elsevier. 2007.
It Takes More Than a Carrot and a Stick: Practical Ways for Getting
Along with People You Can't Avoid at Work. Wess Roberts. Andrews McMeel
Publishing. 2001.
It's Not What You Say: Mastering the Art of Powerful Communication.
Bill Cakmis. Lost Coast Press. 2001.
Keeping Your Cool under Fire: Communicating Non-Defensively. Theodora
Wells. McGraw-Hill Book Company. 1980.
King Arthur's Round Table: How Collaborative Conversations Create
Smart Organizations. John Wiley & Sons. 2003.
Leading Out Loud: The Authentic Speaker, the Credible Leader.
Terry Pearce. Jossey-Bass. 1995.
Leading Out Loud: Inspiring Change Through Authentic Communication.
Terry Pearce. New and revised edition. Jossey-Bass. 2003.
Leading the Way in Provider Communications. Patricia H. Berry and Gregory J. Miller. Hospice and Palliative Nurses Association. 2006.
Lifescripts for Managers: What to Say to Get What You Want in Life's
Toughest Situations. Macmillan. 1999.
The Lonely Patient: How We Experience Illness. Michael Stein. William Morrow. 2007.
The Lost Art of Listening: How Learning to Listen Can Improve Relationships.
Michael R. Nichols. The Guilford Press. 1995.
The Magic of Dialogue: Transforming Conflict into Cooperation.
Daniel Yankelovich. Simon & Schuster. 1999.
Make Peace with Anyone: Breakthrough Strategies to Quickly End Any
Conflict, Feud, or Estrangement. David J. Lieberman. St. Martin's
Press. 2002.
Making Your Message Memorable: Communicating Through Stories.
Deborah Shouse, Ron Zoglin, and Susan Fenner. Crisp Publications. 2003.
The Male Mind at Work: A Woman's Guide to Working with Men. Deborah
Swiss. Perseus. 2000.
The Manager's Communication Handbook: A Practical Guide to Build Understanding,
Support, and Acceptance. David Cottrell and Eric Harvey. The WALK
THE TALK Company, 2003.
Managing Word of Mouth for Leadership Success: Connecting Healthcare
Strategy and Reputation. Michael E. Cafferky. Health Administration
Press. 2004.
Maximum Influence: The 12 Universal Laws of Power Persuasion.
Kurt W. Mortensen. American Management Association. 2004.
Men Are From Mars, Women Are From Venus; A Practical Guide for Improving
Communication and Getting What You Want in Your Relationships. John
Gray. Harper Collins Publishers. 1992.
The New Consultation: Developing Doctor-Patient Communication.
David Pendleton, Theo Schofield, Peter Tate, and Pater Havelock. Oxford
University Press. 2003.
No-Nonsense Communication. Donald L.Kirkpatrick. K&M Publishers. 1985.
Nurse-Client Communication: A Life Span Approach. Deborah Antai-Otong. Jones and Bartlett Publishers. 2007.
The Nurse Communicates... April Sieh and Louise K. Brentin. W.B.
Saunders. 1997.
On-The-Level: Performance Communication that Works. Patricia McLagan
and Peter Krembs. Berret-Koehler Publishers. 1995.
The One Minute Apology: A Powerful Way to Make Things Better.
Ken Blanchard and Margret McBride. William Morrow. 2003.
Ongoing Feedback: How to Get It, How to Use It. Karen Kirkland
and Sam Manoogian. Center for Creative Leadership, 1998.
People Smarts: Bending the Golden Rule to Give Others What They Want.
Tony Alessandra, Michael J. O'Connor, and Janice Van Dyke. Pfeiffer &
Company. 1994.
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques,
and Scripts for Handling Any Situation. Robert Bacal.
McGraw-Hill. 2005.
Perfect Solutions for Difficult Employee Situations. Sid
Kemp. McGraw-Hill. 2005.
Polish Your People Skills. Bobbi Linkemer. AMACOM. 1999.
The Power of Indirect Influence. Judith C. Tingley. AMACOM. 2001.
Power Phrases!: The Perfect Words to Say It Right and Get the Results
You Want. Meryl Runion. Power Potentials Publishing. 2002.
Power Talk: Using Language to Build Authority and Influence. Sarah
Myers McGinty. Warner Books. 2001.
A Practical Guide to Therapeutic Communication for Health Professionals. Julie Hosley and Elizabeth Molle. Saunders Elsevier. 2006.
Provider-Patient Partnerships. Helen Meldrum and Mary L. Hardy.
Butterworth-Heinemann. 2001.
Questions That Work: How To Ask Questions That Will Help You Succeed
in Any Business Situation. Andrew Finlayson. AMACOM. 2001.
The Results-Driven Manager: Face-to-Face Communications for Clarity
and Impact. Harvard Business School Press. 2004.
A Safe Place for Dangerous Truths: Using DIALOGUE to Overcome Feat
and Distrust at Work. Annette Simmons. AMACOM. 1999.
Say It with Power and Confidence. Patrick J. Collins. Prentice
Hall. 1999.
The Secret Handshake: Mastering the Politics of the Business Inner
Circle. Kathlee Kelley Rardon. Currency Doubleday. 2001.
The Secret of Overcoming Verbal Abuse: Getting Off the Emotional Roller
Coaster and Regaining Control of Your Life. Albert Ellis and Marcia
Grad Powers. Wilshire Book Company. 2000.
78 Important Questions Every Leader Should Ask and Answer. Chris
Clarke-Epstein. AMACOM. 2002.
Shortcuts for Smart Managers: Checklists, Worksheets and Action Plans
for Managers With No Time to Waste. Lisa Davis. AMACOM. 1998.
Specific Section: Communication, pgs. 65-83.
The Skilled Facilitator: A Comprehensive Resource for Consultants,
Facilitators, Managers, Trainers, and Coaches. Roger Schwarz. Jossey-Bass. 2002.
The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods
for Consultants, Facilitators, Managers, Trainers, and Coaches.
Edited by Roger Schwarz, Anne Davidson, Peg Carlson, Sue McKinney, and
contributors. Jossey-Bass. 2005.
Skills for Communicating with Patients. Jonathan Silverman, Suzanne Kurtz, and Juliet Draper. Radcliffe Publishing. 2005.
So, What's Your Point? James C. Wetherbe and M. Bond Wetherbe.
Mead Publishing. 1993.
Social Intelligence: The New Science of Success. Karl Albrecht. Jossey-Bass. 2006.
Special Words: Notes for When You Don't Know What to Say. Joyce
Landorf Heatherley. Moorings. 1996.
Stop the Meeting I Want to Get Off!: How to Eliminate Endless Meetings
While Improving Your Team's Communication, Productivity, and Effectiveness.
Scott Snair. McGraw-Hill. 2003.
Straight Talk: Turning Communication Upside Down for Strategic Results
at Work. Eric Douglas. Davies-Black. 1998.
Subtext: Making Body Language Work in the Workplace. Julius Fast.
Viking. 1991.
A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers,
Know-It-Alls, and Other Difficult People. Gini Graham Scott. AMACOM. 2004.
Taking the War Out of Our Words: The Art of Powerful Non-Defensive
Communication. Sharon Strand Ellison. Bay Tree. 2002.
Talking from 9 to 5: How Women's and Men's Conversational Styles Affect
Who Gets Heard, Who Gets Credit, and What Gets Done at Work. Deborah
Tannen. William Morrow and Company, Inc. 1994.
Talking with Patients: A Basic Clinical Skill. Philip R. Myerscough.
Oxford University Press. 1992.
Therapeutic Communications for Health Care. Carol D. Tamparo and Wilburta Q. Lindh. Thomson Delmar Learning. 2006.
Therapeutic Interaction in Nursing. Christine Williams. Jones and Bartlett Publishers. 2008.
They Don't Get It, Do They? Communication in the Workplace--Closing
the Gap Between Women and Men. Kathleen Kelley Reardon. Little, Brown
and Company. 1995.
The Thank You Book: Hundreds of Clever, Meaningful, and Purposeful
Ways to Say Thank You. Robyn Freedman Spizman. Longstreet Press. 2001.
Throwing the Elephant: Zen and the Art of Managing Up. Stanley
Bing. HarperBusiness. 2002.
Toward Culturally Competent Care: A Toolbox for Teaching Communication
Strategies. Sunita Mutha, Carol Allen, and Melissa Welch. Center for
the Health Professions, University of California. 2002.
20 Communication Tips at Work: A Quick and Easy Guide to Successful
Business Relationships. Eric Maisel. New World Library. 2001.
The Voice of Authority: 10 Communication Strategies Every Leader Needs to Know. Diana Booher. McGraw-Hill. 2007.
Walk Awhile in My Shoes: Gut-Level, Real-World Messages from Employees
to Managers. Kathy Rice and Eric Harvey. Performance Systems Corporation,
2002.
What Do I Say?: Communicating Intended or Unanticipated Outcomes in
Obstetrics. James R. Woods and Fay A. Rozovsky. Jossey-Bass.
"What Do I Say When. . ." A Guidebook for Getting Your Way
with People on the Job. Muriel Solomon. Prentice Hall. 1998.
What People Want: A Manager's Guide to Building Relationships that Work. Terry R. Bacon. Davies-Black Pub. 2006.
What to Ask When You Don’t Know What to Say: 555 Powerful Questions
to Use for Getting Your Way at Work. Sam Deep and Lyle Sussman. Prentice
Hall.
What to Say to Get What You Want: Strong Words for 44 Challenging
Types of Bosses, Employees, Coworkers, and Customers. Sam Deep and
Lyle Sussman. Addison-Wesley. 1993.
When the News is Bad: A Guide for Health Professionals. Ann Faulkner.
Stanley Thornes Publishers, Ltd. 1998.
When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships
and Companies...and What You Can Do About It. Leslie A. Perlow. Harvard
Business School Press. 2003.
Why Didn't You Say That in the First Place? How to Be Understood at
Work. Richard Heyman. Jossey-Bass Publishers. 1994.
Winning at Human Relations: How to Keep from Sabotaging Yourself.
Elwood N. Chapman and Barb Wingfield. Crisp Publications. 2003.
Working Relationships: The Simple Truth About Getting Along with Friends
and Foes at Work. Bob Wall. Davies-Black. 1999.
Working Woman's Communications Survival Guide: How to Present Your
Ideas with Impact, Clarity and Power and Get the Recognition Your Deserve.
Ruth Herrman Siress with Carolyn Riddle and Devorah Shouse. Prentice Hall. 1994.
Written Communications that Inform and Influence. Harvard Business School Press. 2006.
The Written Word: Guidelines for Responding in Writing to Patient
Concerns. Janet Gilbert and Heidi Harrison. Society for Healthcare
Consumer Advocacy, 2000.
"Yes, But. . .": The Top 40 Killer Phrases and How You Can
Fight Them. Harper Business. 1993.
You Just Don't Understand: Women and Men in Conversation. Deborah
Tannen. Ballatine Books. 1991.
You've Got to Be Believed to Be Heard. Bert Decker. St. Martin's
Press.
Your Perfect Right: Assertiveness and Equality in Your Life and Relationships.
Robert Alberti and Michael Emmons. Impact Publishers. 2001.
Videos
Abraham Lincoln On Communication. [1 video]. Boulder, CO: CareerTrack,
1995. 68 minutes. With B. Eugene Griessman.
Synopsis: In this portrayal of the plain-talking president,
Griessman presents his timeless communication principles, showing how
they can work for anyone, from beginners to polished speakers. Key points--keep
it simple; use imagery, analogies, and comparisons; choose stories and
experiences your audience can identify with; listen attentively; telegraph
your message--compress a lot of information into a few well-chosen words;
why humor makes you more alert and creative; read your audience--understand
their emotions, beliefs, and attitudes.
The Art Of Communication. [1 video with guide]. Milwaukee, WI:
Families International Incorporated, 1986. 30 minutes. (Practical Parenting
Series). With Bill Wagonseller, Dick Van Patten, and Billie Shank.
Synopsis: Discusses and demonstrates effective communication
techniques between parents and children of different ages; discusses
the damage to a child's self-image that can come from verbal abuse and
teaches parents to recognize nonverbal signals that children use.
The Art Of Speedreading People. [2 videos with guide]. 1998. 60
minutes each. Paul D. Tiger and Barbara Barron-Tieger.
Synopsis: Examines the different personality types and
provides tips on successfully interacting with the various personality
types.
Be Prepared To Speak: The Step-By-Step Video Guide To Public Speaking.
[1 video with guide]. San Francisco, CA: Kantola Productions/Toastmasters
International, 1985. 27 minutes. (Toastmasters International Communications
series).
Note: Ten steps to effective public speaking--1) Know
your audience, 2) Know the occasion, 3) Know your speaking environment,
4) Pin down your topic, 5) Brainstorm, 6) Research, 7) Prepare a rough
draft of your speech, 8) Transfer your speech to mental or written notes,
9) Practice, and 10) Beyond Nervousness. How to write, gesture, use
humor, practice effectively and defeat last minute nerves.
Synopsis: How to brainstorm and research the content of the speech;
target the speech to the audience; organize the speech into a simple
three-part structure; make gestures, voice modulation, eye contact,
and pauses natural components of the speaking style; use vivid language,
stories, and quotes to make the speech come alive; calm the butterflies
and move on to the more important business of informing and inspiring
the audience; leave the audience with a powerful and lasting impression.
Becoming a Leader: Communication Techniques That Motivate, Guide and
Inspire Employees to Excel. [1 video with guide]. Alexandria, VA:
Briefings Publishing Group, 2002. 20 minutes.
Synopsis: The key to developing leadership is to take
control of how you communicate... even when you don't realize you are
communicating. Learn to lead using the eight communication principles
of leadership.
Body Language: "The Silent Communicator". [1 video with
guide]. Fort Collins, CO: TransVision, Incorporated, 1987. 45 minutes.
With E. Payne, M. Pahuta , and M.F. Perry.
Note: Accompanies an audiocassette by same title shelved
as AC 860 in the Library's audiocassette collection.
Synopsis: Identifying and understanding the 60% of all messages exchanged
during person-to-person encounters through silent, subconscious, and
spontaneous body movements; body signals that show true meaning behind
words, unspoken questions or objections, and inner feelings.
Changing the Rules. [1 video with guide]. With Dr. Pat Heim. Pacific
Palisades, CA: HeimGroup, 1998. 25 minutes.
Synopsis: Discusses how to solve gender-related communication
problems by identifying the "invisible rules" men and women
play by, and providing effective strategies for more successful communication
between genders in the workplace.
Communicating Non-Defensively. [1 video with guide]. Carlsbad,
CA: CRM Films, 1994. 20 minutes.
Note: Based on the book "Keeping Your Cool Under
Fire : Communicating Non-Defensively" by Theodora Wells.
Synopsis: Designed to aid both the giver and the receiver of criticism
inunderstanding the other person's point of view. Uses a series of vignettes
to illustrate common examples of defensive behavior. Shows steps to
ease this behavior with the viewpoint of enhancing relationships with
both subordinates and superiors.
Communicating With People On The Job. [1 video]. Blackwood, NJ:
CP&R, 1991. 15 minutes. (Communication Briefings series). With Tony
Fulginiti.
Synopsis: How to fight the tendency to focus on the negative;
stay out of the quick-assumption trap; keep your sense of humor; handle
conflict successfully; listen actively so you can give and receive feedback;
congratulate and motivate people; compromise and compete.
Communication in Healthcare: The Power of Words. [1 video with
guide]. Carlsbad, CA: CRM Learning, 2000. 19 minutes.
Synopsis: Demonstrates the dangers that arise when there
is a discrepancy between what a person means to say and what others
hear; how varied interpretations of a single word can upset abilities
to provide the best care; the importance of precise communication; and
how attending to the power of words can prevent chaos and create a whole
new level of care.
Confident Public Speaking. [2 videos]. Boulder, CO: CareerTrack,
1989. Volume 1) 87 minutes; Volume 2) 93 minutes. With Roko Paskov.
Note: For a 20-minute edited version, see The Best of
CareerTrack, VC 017/Pt3 in the Library's video collection. An audio
version is available shelved as AC 126/Pts1-4 as well as an edited version
shelved as AC 053/Pt3.
Synopsis: Skills and ideas needed for speaking to any size group. Volume
1) overcoming fear; relaxation exercises; seven ways to spice up presentations;
the use of props. Volume 2) voice projection for confidence and credibility;
body language; facial expressions; effective handling of question and
answer sessions.
Disrespectful Communication: Take It, Leave It, Deal With It.
[1 video with guide]. Spokane, WA: Sacred Heart Medical Center, 1992.
13 minutes.
Synopsis: Presents 4 pointers to help hospital workers
deal with the disrespectful communication frequently erupting from the
hectic pace and stressful situations common in hospital work using a
touch of humor and real life scenarios to enableviewers to learn to
identify and to respond to disrespectful communication.
Effective Communicating Skills. [1 video with guide]. Resources
for Education and Management, 1970. 53 minutes.
Synopsis: General principles of communicating; Barriers
to communicating; Improving personal communicating; Effective group
communicating; Thesupervisor as a communicator.
Effective Communication: It's Your Responsibility. [1 video ]
West Des Moines, IA: Business Advantage, 1997. 31 minutes.
Synopsis: Introduces four leading causes of
miscommunication; describes the verbal tools needed to communicate effectively;
discusses the six responsibilities needed to perfect the art of "two-way
street" listening .
Essential Communication Skills For Managers. [3 videos with guide].
Boulder, CO: CareerTrack, 1998. 30 minutes each.
Contents: Part 1) Communicating Within Your Organization.
Part 2) Communicating to Inspire Peak Performance. Part 3) CommunicatingDuring
Conflict and Turmoil.
Synopsis: Part 1) discusses techniques for transmitting information
up, down and sideways throughout your company--without ruffling feathers
or endangering relationships. Part 2) examines how to help your people
understand, meet and exceed your expectations. Part 3) discusses stratgies
to help you guide your people smoothly through all kinds of challenging
situations.
Expressing Yourself: The Art Of Being Heard. [1 video with guide].
Portland, OR: Great Performance, 1991. 16 minutes. (Building Better Communication
at Work series).
Synopsis: Planning the message, understanding differences,
using the power of the positive, and presenting your viewpoint.
Feeling Good About Yourself And Your Job. [1 video with guide].
Richmond, VA: W.R. Shirah, 1991. 41 minutes. With: Dr. Ben Bissell.
Synopsis: Examines the qualities and characteristics
that enhance job satisfaction: knowledge--you need to know how to do
the job to enjoy the job; image--you need to know how your coworkers
relate to you; asking--you must be willing to ask for what you want;
listening--you need to be willing to really listen; a good support system--you
need to be around caring people.
The Gift of Feedback. [1 video with guide]. Burnsville, MN: ChartHouse
International Learning Corporation, 1997. 22 minutes. With: Marshall Goldsmith.
Synopsis: Discusses how to use the information we receive
from others to improve our effectiveness as leaders, team members, and
friends.
Giving And Receiving Criticism. [1 video] West Des Moines, IA:
Business Advantage, 1997. 30 minutes.
Synopsis: Discusses how to build on strengths through
open and objective communication; how to assert skillful, diplomatic
criticism and accept tactful criticism; how to avoid "fight"
and "flight" reactions
He Said, She Said: Gender, Language, Communication. [1 video with
guide]. LosAngeles, CA: Into the Classroom Media, 2000. 55 minutes. With:
Deborah Tannen.
Synopsis: Live video presentation of Deborah Tannen's
seminal contributions to the understanding of gender, language and communication.
Produced, edited and paced for curricular use in communication, linguistics,
psychology, sociology and other social sciences classes.
High-Impact Communication Skills. [2 videos with guide]. Boulder,
CO: CareerTrack, 1992. 154 minutes total. With Susan Baile.
Note: Subtitled How to Respond to Any Situation with
Confidence andPower. For a 20-minute edited version of this program,
see The Best of CareerTrack, VC 017/Pt8 in the Library's video collection.
Synopsis: More persuasive and confident communication; techniques to
get better results with bosses, coworkers, and clients. Volume 1) the
awareness grid to assess current patterns; mission and vision; "failure
resistant" keys; correcting weak thought processes. Volume 2) four
barriers to using power; saying what's on your mind without sounding
hostile; reacting when you feel attacked; how to handle people who habitually
fly off the handle.
How to Communicate Clearly and Effectively With Employees. [1
video with guide].Alexandria, VA: Briefings Publishing Group, 2002. 21
minutes.
Synopsis: Offers suggestions on how to be an effective
manager: motivate employees with praise, offer critcism that challenges,
delegate with confidence, prevent misunderstandings by listening.
How to SHINE in Difficult Management Situations. [1 video with
guide]. Alexandria, VA: Briefings Publishing Group, 2002. 21 minutes.
Synopsis: The SHINE technique will show how to use sincerity,
humility, imagination, negotiation, and enthusiasm to resolve difficult
management situations.
I Wish My Manager Would Just--. [1 video with guide]. Des Moines,
IA: VisionPointProductions, 2003. 7 minutes.
Synopsis: This program focuses on open and honest communication,
a relationship that is built upon trust, and learning how to work together
to achieve mutual goals.
It's Not What You Say: Mastering the Art of Communication. [3
videos with 2 guides]. Jacksonville Beach , FL : Linx Educational Publishing,
2003. 66 minutes. With: Bill Cakmis.
Contents:
Pt. 1: Mastering Basic Communication (26 minutes)
Pt. 2: Mastering the Interview (20 minutes)
Pt. 3: Mastering Goals (20 minutes)
Synopsis: This 3-part series teaches effective communication, interview,
and goal-setting technique.
Keep It to Yourself!: Protecting Patient Confidentiality. [1 video].
Marblehead, MA: The Greeley Education Company, 1998. 13 minutes.
Synopsis: Describes the most frequent violations of patient
privacy and presents dramatizations that illustrate how staff might
inappropriately transmit and receive information that is private. Offers
suggestions for ensuring confidentiality of information.
Making Your Point Without
Saying A Word. [1 video]. Saranac Lake,
NY: American Management Association, 1991. 27 minutes. (FYI Video series).
Synopsis: How-to advice on mastering the subtle visual
and vocal aspects of presenting yourself--by learning how to send the
right nonverbal signals at the right time.
Managing Communication in a Multicultural World. [1 video]. Stanford,
CA: Stanford Video, 2002. 54 minutes. (Stanford Executive Briefings).
With: John Baugh.
Note: February 13, 2002 presentation
Synopsis: The subtle but compelling conclusions people reach about you,
based on the way you speak, result in profound economic consequences
both for yourself and for your organization. Increased awareness of
the evolution and importance of language helps you understand the impressions
you form of others. Using the evolution of American English as an example,
Dr. Baugh emphasizes the need to build tolerance of variations in dialect
and language use.
Managing Performance In Health Care. [1 video.] West Des Moines,
IA: American Media Inc., 1998. 23 minutes.
Synopsis: Discusses the importance of communicating feedback
in private; examines how being specific in communicating gives more
impact; discusses how to ask for and listen to the employee's perspective;
demonstrates how to put feedback in writing; describes when a situation
requires follow-up.
The 9 Deadliest Sins Of Communication. [3 videocassettes with
guide]. Boulder, CO: CareerTrack, 1997. 60 minutes each.
Contents: Part 1) Confrontation Phobia, Do Not Disturb,
and Tuning Out; Part 2) "You've Lost Me," Charging Rhino,
Mixed Signals; Part 3) Sloppy Communication, Stealth Talking, Emotional
Flooding. Synopsis: Vignettes with commentary discuss clear and effective
communication and healthy and productive interpersonal relations in
the workplace.
The Nursing Leadership Excellence Series. [5 videos]. Irving,
TX: VHA, 2004. 300 minutes. With: Timothy Keogh, Toni McKenna, Patrick
Lencioni, Cindy Spiess, and Lillee Gelinas.
Contents:
Pt. 1: Communicating as a Leader (Timothy Keogh and Toni McKenna)
– 60 minutes
Pt. 2: Teamwork Expertise (Patrick Lencioni and Toni McKenna) –
60 minutes
Pt. 3: Leading Change (Cindy Spiess) – 60 minutes
Pt. 4: Retention Strategies That Work (Lillee Gelinas) – 60 minutes
Pt. 5: Effectively Managing Negativity (Toni McKenna) – 60 minutes
Synopsis: Pt. 1 discusses how nurse leaders can be more effective communicators
by understanding communication styles; describes the styles and behavior
tendencies of sensors, feelers, thinkers, and intuitors; explains how
by "flexing" they can complement one another. Pt. 2 describes
the characteristics of a high performance team as well as strategies
to build and maintain one. Pt. 3 discusses how to manage change more
effectively. Pt.4 explains successful retention strategies and how they
can be implemented in easy, cost-effective ways. Pt. 5 explains core
causes of negativity as well as management strategies to diminish negative
behavior.
Performance Matters: The Importance of Praise [and] Performance
Matters: The Need for Constructive Criticism. [2 videos]. Virginia
Beach, VA: Coastal Training Technologies, 2000. 19 minutes each tape.
With: John Cleese, Andy Taylor, and Mina Anwar.
Synopsis:
Part 1) The Importance of Praise: This program addresses the reasons
why managers don't praise; shows the value of adding praise to the corporate
culture; makes managers aware that it's important to seek opportunities
to praise staff; provides six easily remembered rules for praising staff
correctly; and proves that praising is not a natural gift but a learnable
skill.
Part 2) The Need for Constructive Criticism: This program helps managers
understand that criticism is an essential part of a manager's responsibilities;
shows why people should only be criticized for what they've done, not
what they are; emphasizes how criticism done badly can make things worse;and
outlines down seven rules for ensuring that criticism is conducted effectively
and without acrimony.
Play It By Ear: The Best Way To Communicate. [1 video]. Denver,
CO: National Nursing Network, 1998. 60 minutes. With: Hope Mihalap.
Note: General session at the Emergency Nurses Association
1998 Scientific Assembly on September 10-13, 1998.
Synopsis: Discusses how learning to listen, watch, and feel can make
communication better at home and work.
The Power of Persuasion. [1 video]. Stanford, CA: Stanford Video
Productions, 2001. 56 minutes. (Stanford Executive Briefings). With: Robert
B. Cialdini.
Synopsis: Robert Cialdini provides insights on how to
be successful in the attempt to persuade all manners of other people.
The Power of Words. [1 video]. Carlsbad, CA: CRM Films, 1992.
3 minutes.
Synopsis: A video to be used as an opener for training
in communication, diversity, and teamwork.
Speak Like a Pro -- and Get a Standing Ovation Every Time. [1
video with guide]. Alexandria, VA: Briefings Publishing Group, 2003. 24
minutes.
Synopsis: This program discusses how to prepare and deliver
speeches with confidence, meet your goals, and inspire audiences. Key
concepts include how to organize thoughts using an outline, craft a
speech, practice, set the stage, and deliver a speech.
Speaking with Confidence, Clarity and Charisma: How to Express Yourself
Clearly and Effectively in Meetings, On the Phone and in Face-to-Face
Conversations . [1 video with guide]. Alexandria, VA: Briefings Publishing
Group, 2002. 22 minutes.
Synopsis: Learn how to present ideas convincingly in
meetings by using the POWER technique: prepare your ideas, orient yourself
for success, "work" the group, energize your delivery, react
to the group's signals; how to communication effectively over the telephone;
how to project confidence in face-to-face conversations.
Speaking Without Fear Or Nervousness. [2 videos with guide]. Boulder,
CO: CareerTrack, 1995. 101 minutes.
Synopsis:
Part 1) Discusses how to identify the fears at the core of your speaking
phobia; examines 3 essential "fear busters" to use every time
you speak in public; discusses ways to regain composure when you feel
yourself starting to "lost it."
Part 2) Discusses specific remedies for physical symptoms such as a
wobbly voice, shaky hands and a racing heart; examines 10 ways to tame
pre-talk jitters; discusses the best way to get through the first 2
minutes of your speech, no matter how nervous you are.
Strictly Speaking. [1 video with guide]. Hollywood, CA: Cally
Curtis Productions, 1980. 30 minutes. With Edwin Newman. [
Note: Based on Newman's books, Strictly Speaking and
A Civil Tongue. Ideal for use in communications, writing, public speaking,
and self-improvement programs.
Synopsis: Powerful, entertaining presentation of Newman's case for the
clear, concise, concrete, creative, and correct use of the English language;
how pervasive the abuse of our language has become; steps to solve the
problem.
Teaching Communication Skills: Why Now, How, What Next? [1 video].
Rochester, MN: Mayo Foundation for Medical Education and Research, 2004.
63 minutes. (Medical Grand Rounds). With: Wendy S. Levinson.
Note: 3/17/2004 presentation; for internal use only
Two-Way Communication. [1 video with guide]. Bloomington, MN:
Control Data Corporation, 1975. 13 minutes. (Motivational Dynamics series).
With George H. Labovitz.
We Need to M.E.E.T.: Managing for Respect in the Workplace. [1
VHS tape with guide]. Des Moines, IA: VisionPoint Productions, 2003. 29
minutes.
Note: Guide contains 6 parts (presentation DVD, puzzle,
print copy of PowerPoint presentation, Participant Workbook, Facilitator’s
Guide, and Self-Study Workbook).
Synopsis: Teaches managers how to recognize, respond to, and resolve
day-to-day workplace situations that can rise out of cultural differences.
It will help managers know how to promote a respectful and inclusive
working environment while maintaining their organization's laws, policies,
and values.
Whale Done!: The Power of Positive Relationships. [2 videos with
guide]. Escondido, CA: Ken Blanchard Companies, 2002. 36 minutes. With:
Kenneth H. Blanchard.
Synopsis: Whales and whale trainers at Sea World are
used as examples of how to build positive relationships in a work environment.
Why Are Women So Strange & Men So Weird? [1 video ]. Minnetonka,
MN: Bruce Christopher Seminars, Inc., 1996. 106 minutes. With: Bruce Christopher.
Synopsis: Discusses how to increase conflict resolution
skills, re-energize your relationships at home and work, and increase
communication effectiveness.
A World Of Gestures: Culture And Nonverbal Communication. [1 video
with guide]. Berkeley, CA: University of California Extension Media Center,
1992. 28 minutes. With Dane Archer.
Synopsis: Explores gestures from dozens of countries
and cultures around the world that demonstrate fighting, friendship,
sex, and beauty; provides assistance in learning to communicate non-verbally
in a non-offensive manner with people from other cultures; how gestures
highly acceptable in one culture may be thoroughly insulting in another.
You Know What I Mean. [1 video with guide]. Rockville, MD: BNA
Communications Incorporated, 1989. 23 minutes. (Bridges: Skills for Managing
a Diverse Workforce series). [
Note: The Library holds only this Module from this series,
plus the Program Introduction Module, VC 341g/Pt9, which enables group
leaders to create audience-specific seminars.
Synopsis: Recognizing how language barriers influence workplace relationships
and productivity; learning how to counsel employees to reduce language
barriers with two-way communication and listening skills; scenario takes
place in a hospital laboratory with interactions between three lab technicians
and their supervisor.
Win Through Relationships: How To Deal With Differences In People.
[1 video with guide]. Chicago, IL: Nightingale-Conant, 1989. 60 minutes.
With: Jim Cathcart and Tony Alessandra.
Synopsis: Discusses different behavior styles and how
to successfully interact with them.
The list of resources on this page is not intended to be complete or
comprehensive. The selected resources included are representative of the
subject area covered and are an excellent starting point for further research.
Additional print and electronic information can be found by conducting
your own literature search, consulting other library collections, or contacting
a professional librarian/informationist for assistance. Please check with
your local library to determine availability of these resources and local
library access to national interlibrary loan networks for resources not
owned locally. The list of resources is updated regularly as new resources
are identified by the Mayo Clinic Libraries, Mayo Clinic College of Medicine.
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