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Quality

Quality

Improving health care quality and patient safety is a top priority for health care institutions everywhere. The Mayo Clinic Conference on Quality, Safety and Service is an annual conference designed to promote improved patient care quality at Mayo Clinic.

Health care quality leaders — physicians, administrators and allied health staff from all disciplines — are looking for ways to integrate human factors, quality improvement, teamwork, professionalism and patient-centered care into clinical practice. A significant need has arisen for education, collaboration and application of systems engineering techniques such as:

  • Lean
  • Six Sigma
  • Human factors tools — systems, process, workflow and equipment design
  • Patient- and family- centered care practices

Each of these techniques has best practices that can effectively impact quality improvement in health care. Traditionally, health care providers have not been trained to use the concepts mentioned above in their practice. The Mayo Clinic Conference on Quality, Safety and Service provides a forum for learners to better understand the core elements of quality improvement initiatives to continually improve the delivery of effective patient care.

This course is targeted to health care quality professionals and teams working to improve quality and safety in patient care. All members of the care team will benefit, including physicians, allied health staff and administrative professionals.

Upcoming Courses for Quality

  1. Professionalism Today and Tomorrow: Sustaining Trust in a Technology-Driven Health Care World
    August 18 - 19, 2014 - Mayo Clinic, Siebens Building, Rochester, MN
    Professionalism Today and Tomorrow: Sustaining Trust in a Technology-Driven Health Care World Live Courses
  2. October 30, 2014 - Mayo Clinic, Rochester
    Effective Communication in Healthcare: Advancing Patient Care Through Communication Live Courses
  3. December 31, 2014 - Online
    Applied Quality Essentials - Enduring Material (Blackboard) Live/Blackboard
  4. December 31, 2014 - Online Blackboard Course
    Applied Quality Essentials for ABA - Enduring Material Live/Blackboard