This course helps health care providers improve their communication with patients and other healthcare professionals. It provides very practical information on how providers can improve their communication skills. Topics to be discussed include setting an agenda with patients who have numerous health concerns, obtaining a medical history efficiently, dealing with angry patients, recognizing subtle symptoms of depression or domestic abuse and giving patients bad news. Improving communication with patients from other cultures is also covered, including discussion on how to use an interpreter effectively and respecting a patient’s culture in a provider-patient interaction.
|NP, PA, Nurse, Allied Health||$200.00|
When you cancel registration for this course 14 days or more before the course start date, you will receive a full refund (minus a $75 administrative fee). The cancellation must be received in writing. No refunds are granted less than 14 days before the course start date.
Mayo School of Continuous Professional Development (CPD) reserves the right to cancel or postpone any course due to unforeseen circumstances. In the unlikely event that Mayo School of CPD must cancel or postpone this course, we will fully refund the registration fee, but are not responsible for any related costs, charges or expenses to participants, including fees assessed by airline, travel or lodging agencies.